FAQ


The Basics
What is Prevent?

Prevent is an innovative, 16-week program designed to help individuals lose weight, which has been shown to help reduce behavioral risk factors for developing type 2 diabetes. The program is based on clinically-proven science and focuses on guiding participants toward reaching modest weight loss and activity goals through nutrition and behavioral changes. Prevent brings together the individualized attention of professional health coaches with a researched curriculum and manageable but powerful goals. The Prevent program is a profound, lifestyle-changing experience.

See how the Prevent program works »

How is the program structured?
The Prevent core program is organized into four phases: Changing Food Habits, Increasing Activity Levels, Preparing for Challenges, and Reinforcing Healthy Choices. When you graduate from the 16-week core program, you can stay connected to your group and continue building a healthier lifestyle during Sustain, the long-term extension of the Prevent program. Sustain keeps you connected to all the tools and resources of Prevent along with shorter weekly lessons and a larger community of Prevent alumni.
Eligibility
Who is eligible for Prevent?

Prevent is available to people who want to lose weight, including those who have been diagnosed with prediabetes and to those who are at high risk for type 2 diabetes. The program focuses on weight loss through nutrition, physical activity, and behavioral change. You can determine your risk of prediabetes by taking the CDC Prediabetes Screening Test.

You can sign up for Prevent independently, but your company or health care provider may cover some or all of the cost. Please speak to your human resources department to find out more, or apply now as an individual.

Do I have to be diagnosed with prediabetes to participate?
No, although your risk factors for type 2 diabetes are considered. Prevent focuses on weight loss through modest lifestyle changes, and is beneficial for people who want to lose weight, including those who have been diagnosed with prediabetes or who are otherwise at high risk for diabetes.
Sign-up, Cost, and Getting Started
How do I get started?

Join Prevent in three simple steps:

  1. Sign up (2 minutes). Visit www.preventnow.com or your company or health plan URL and click "Get Started." Here you'll enter brief contact and health information for our program advisor to review.
  2. Connect with Prevent (5 minutes). A Prevent program advisor will review your application and reach out to answer questions and guide you through the next step.
  3. Set up your account (15 minutes). Once accepted, you'll create a password and answer some health questions to set up your Prevent account.

Finally, the Prevent team will match you into a peer group, pair you with a health coach, and ship you a special Welcome Kit before your group kicks off!

How much does Prevent cost?

You can sign up for Prevent as an individual or through certain health plans or employers. If you are signing up as an individual, please view pricing by visiting app.preventnow.com/signup.

If you are signing up through your employer or health plan, your pricing may vary or may be fully covered. To find out, visit the unique Prevent URL for your specific employer or plan. If you're not sure of your URL, contact your HR or member services department, or contact Prevent by email at hello@preventnow.com or by phone at 1 (888) 409-8687.

I just applied to Prevent. What happens next?

Congratulations! You've made the first step down the path to good health, and we look forward to working with you to get you there. Now that you have applied, your application will be reviewed and we may contact you by phone within a week or so to chat about your needs and goals. Following our conversation, we will match you with a health coach and a small group to get you started on the program as soon as possible.

Please be advised that we may choose not to kick off new groups on the Sundays before or after major U.S. holidays when those holidays may interfere significantly with shipping or group momentum. If you sign up near a holiday, we'll stay in touch and may delay your kick off by one week.

What will I do on the first day of the program?
The first official day of Prevent is the Sunday when your group kicks off. The full Prevent website will become available to you on this day. This is when you are expected to begin weighing in and tracking your food daily. While you are not required to log in on Sunday, it's recommended that you get acquainted with the site and your group as early as possible in Week 1. You can begin your daily and weekly program tasks, including weighing in, tracking food, and completing lessons. On your Home page, you will see information about your group members and your health coach. On your Progress page, you will confirm your first five weight readings, see your weight chart, and add a motivational phrase and photo.
Small Group and Health Coach
What will group interaction be like?
You will be matched with a group of 12-18 people who are experiencing the Prevent journey together. Your group mainly interacts through a simple conversation board. You can post new topics, like your thoughts, a question, or an update about yourself, or you can reply to another group member with a comment. Your health coach uses the conversation board, too. You will also answer a discussion question at the end of each weekly lesson that is shared with your group.
How do I communicate with my health coach?
Health coaches are available by phone, text, and private messaging on the Prevent site. Your health coach is present to guide and support you throughout the program, so how you communicate depends on your own needs and preferences.
Tools and Lessons
What type of scale is included?
Your Welcome Kit includes your Prevent scale, which is a digital scale connected wirelessly to your Prevent account. This means that your daily weigh-ins are automatically transmitted to your private profile, where your weight progress is charted and shared only with you and your health coach. The scale uses the GSM cellular network for transmission. No Wi-Fi is needed, and no setup is required.
When do I start weighing in?
Your commitment to weigh in daily throughout the program begins on your group's kickoff Sunday. As soon as you receive your Welcome Kit, you can unpack it and set up your scale. Then start weighing yourself on a daily basis to test the scale and get used to the habit.
What are the lessons like?
The Prevent curriculum is based on the NIH-sponsored National Diabetes Prevention Program clinical trial. Each week, a new lesson unlocks in one of four phases: Changing Food Habits, Increasing Activity Levels, Preparing for Challenges, and Reinforcing Healthy Choices. Because Prevent is a lifestyle program and not a diet or quick fix, our lessons focus on whole life changes, including stress management, time management, and problem-solving skills. Participants complete lessons by reading the content for the week and answering several reflection questions and one group discussion question. This typically takes about 30 minutes per week. The lessons also contain links to optional research and articles that Prevent participants can read for more information.
What will I eat?

The Prevent program does not prescribe a meal plan or tell you what you can and cannot eat. We don't encourage a crash-diet mindset. Instead, we work with you through lessons, food tracking, and the guidance of your health coach to learn how to make the healthiest possible choices for yourself independently and sustainably. While you're learning, we do provide an optional 2-week Kickstart Meal Plan for those who prefer more structure or guidance at the beginning. You do not have to follow the meal plan exactly or at all, but you may choose to follow it, use it as a recipe resource, or just look to it for a better idea of how balanced meals are formed.

If you follow a particular diet for cultural, religious, or medical reasons, or just by choice, your health coach can work with you to take the information learned in lessons and apply that learning to your unique lifestyle.

Because Prevent focuses on building healthy habits that you can sustain over time, you will not be asked to count calories during the program. Awareness of what you eat is more important to long-term health than counting every calorie, and it's also a more sustainable lifestyle choice.

Time Commitment
What is the time commitment for the Prevent program?

Participation in Prevent requires 16 weeks of dedicated involvement followed by 8 months of involvement at your own pace. During the first 16 weeks, participants complete weekly lessons, record what they eat, communicate regularly with their group members and health coach, and practice what they learn. This can take 2-3 hours per week on average, although it can take more time and the time spent implementing lifestyle changes is difficult to measure. Fortunately, the online format means the time you spend can easily adapt to your schedule.

The 8 months following the 16-week core phase is called the Sustain phase. During this time, participants stay in contact with their small group and meet a larger network of Prevent alumni. They complete monthly lessons and choose their course of action more independently. The time commitment during the Sustain phase is somewhat decreased and is determined more independently.

See how the Prevent program works »

Is there a certain time I must log in on the first day? During the rest of the program?
There is no certain time you must log in at the beginning or throughout the program. You can always complete daily and weekly tasks and interact with your group when it is convenient for you. The Prevent website is available to you at all times. We're depending on you to spend some time every week to contribute to the camaraderie in your group, as we find that the most active groups are also frequently the most successful.
How much time should I set aside for the first day? For the rest of the program?
While there is no certain amount of time required for the first day, there are general guidelines for the program as a whole. Participants are expected to spend a few hours each week completing weekly lessons, participating in the group discussion, communicating with their health coach, and tracking their health. This can take 2-3 hours per week on average, although it can take more time, and the time spent implementing lifestyle changes is difficult to measure. Fortunately, the online format means the time you spend can easily adapt to your schedule.
Cancellation
What if I want to cancel my membership?
We really think you'll like our program, but we understand that the realities of life can make it difficult to fully commit. If you'd like to cancel within the first 2 weeks of your group start date, you may do so for a full refund. If you'd like to cancel after 2 weeks, we can close your account and stop future charges. Just send us an email at support@preventnow.com and we will process your cancellation.
Privacy
What personal information will be shared with my group?
Your small group members will have access to limited information about you as you go through the Prevent program together. Group members can see each others' photo, first name, and hometown, and they can read the introduction note you write. Concerning your progress through the program, your group can see when you last logged in, your lesson completion progress, and a progress bar that measures your weight loss as a percentage without sharing your actual weight.
What privacy measures are in place?
We understand that your personal health is private, and we take that seriously. You can find out more by reading our Privacy Policy and our Notice of Privacy Practices.